Last updated: 9 October 2026
At ZeeTech we want you to be happy with every order. If something is not right, we will make it right. Please read the policy below.
7-day replacement for damaged, defective or wrong items
- If your item arrives damaged, defective, incomplete or different from what you ordered, contact us within 7 days of delivery.
- Please record a short unboxing video when you open the parcel and share it with us along with clear photos of the item and the parcel label. This helps us resolve your claim quickly with the courier and supplier.
- Once approved, we will send a replacement free of charge. If the item is out of stock, we will issue a full refund instead.
Change of mind
- You can return an unused item in its original packaging within 7 days of delivery.
- For change-of-mind returns the customer pays the return delivery charges. Original delivery charges are not refundable.
- Items that have been used, damaged by the customer, or are missing parts/packaging cannot be returned.
How to request a return or replacement
- WhatsApp us at 0306-0117044 or email contact@zeeetech.store with your order number, name and phone number.
- Share the unboxing video / photos and describe the issue.
- Our team will reply within 24–48 hours with the next steps and the return address.
Refunds
Approved refunds are sent by bank transfer, JazzCash or Easypaisa within 5–7 working days after we receive and check the returned item.
Refused deliveries
Cash on Delivery orders are confirmed by phone before dispatch. Repeatedly refusing confirmed parcels without a valid reason may lead to future orders requiring advance payment.